Customer Success - Lead

Coimbatore, Tamil Nadu   |   Full time

Examly is a technology startup incorporated in Delaware, US with a development center in Bangalore, India. Through our product Examly, we help companies and campuses to automate their campus recruitment process. Examly is used by reputed clients like Monster, Sanmar Group of Companies, VIT University and BITS Pilani. 

About the Platform :
Examly is an AI Powered, Mobile First, Learning & Assessment Tool for corporates and coaching centers of all sizes. Examly is a one stop solution for all the learning and assessment needs. We aim at taking the learning beyond conventional idea of memorization, and levelling it up by incorporating the notion of fun - filled conceptual understanding. Learning is tailor made to better suit every individual's needs. Train and assess them in the most radical way with the help of our powerful Machine Learning Algorithms. We aspire to provide a scalable platform that covers all the teaching and learning needs.

Roles and Responsibilities :
- Experience in resolving product or service problems by clarifying the client/customer's complaint via email, chat or call.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team - sales targets and call handling quotas.
- Experience in handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Preparing the reports and maintaining complaints register.
- Should have - the capability to do basic sales and convening - the customer to buy our product.

Requirements :
- Customer orientation and ability to adapt/respond to different types of characters.
- Should be ready work in Shifts ( Day Shift or Afternoon Shift).
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent English verbal and written communication skills.

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